Legal Notice and Complaints Procedure

Name of company

Alexander James Solicitors

Registered office

59 Cheetham Hill Road,
Manchester,
M4 4FS,
England

Company No.

10681936

Regulatory Authority

Solicitors Regulation Authority

SRA ID : 637901

LEGAL NOTICE 

 
Terms of use
Under no circumstances shall Alexander James Solicitors be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Site, or that result from interruptions, deletion of files or email, errors, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of terrorism, acts of God, communications failure, theft, destruction or unauthorized access to Alexander James Solicitors records or services. 
 
Inappropriate Content 
We reserves the right to monitor and remove any content that is deemed directly or indirectly to be inappropriate, offensive, misleading, racist, obscene, threatening or defamatory from any blog or social media page associated with us, or content that seeks to defame or damage our  brand or in breach of any intellectual property right.
 
Copyright
Copyright on the Site, all rights and all materials included in it are owned by us, or otherwise used by us as permitted by applicable law. You may access the contents for your personal use and you must abide by all copyright notices and restrictions contained on the Site. You may not download, copy, distribute, transmit, broadcast, modify or otherwise use any materials from the Site without our written permission.
 
Trademarks
The Alexander James Solicitors logo and other trademarks on the site are the property of Alexander James Solicitors and are owned by, licensed to, or, where required, used with permission by Alexander James Solicitors and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
 
Links to other websites
For information purposes, the Site may contain links to the websites maintained by us or to our contacts and you use such links at your own risk. Please note that such sites are governed by its own user agreements and privacy policies and such links do not constitute a recommendation by us. If you visit any such sites, you must read that company’s user agreement and privacy policy so that you understand the rules that govern your use of that particular site.
 
Disclaimer and limitation of liability
THE INFORMATION POSTED ON THIS SITE IS FOR GENNERAL PURPOSES ONLY AND AT TIMES MAY BE INCOMPLETE OR INACCURATE AND MAY NOT PRESENT TO CURRENT LAW. ALEXANDER JAMES SOLICITORS WILL MAKE DELETIONS, CHANGES OR OTHER MODIFICATIONS TO THIS SITE, THE CONTENTS HEREOF, AND THE PRODUCTS DESCRIBED HEREIN AT ANY TIME WITHOUT NOTICE.
 
THIS SITE AND THE INFORMATION, CONTENTS, GRAPHICS, DOCUMENTS AND OTHER ELEMENTS INCLUDED HEREIN ARE PROVIDED ON AN “AS IS” BASIS AND WITHOUT ANY WARRANTY OF ANY KIND. 
 
EXCEPT AS MAY BE EXPRESSLY STATED ON THIS SITE, NEITHER ALEXANDER JAMES SOLICITORS NOR ANY OF THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES OR OTHER AUTHORISED REPRESENTATIVES SHALL BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE, OR THE INFORMATION OR CONTENTS AVAILABLE FROM THIS SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
 
ANY RELIANCE ON THIS INFORMATION IS SOLELY AT YOUR OWN RISK.
 
Governing law
The Terms of Use will be governed by the laws of applicable to contracts made and performed in the United Kingdom. We reserve the right to make changes to the Site and these Terms & Conditions at any time by updating the Site. By using the Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current Terms & Conditions to which you are bound.
 
Termination
We reserve the right to revise or suspend the Site or terminate the Terms of Use at any time without notice for any reason, including, in the case of the Terms of Use, for your violation of any of its provisions. The Disclaimer and Limitation of Liability and Governing Law sections of this User Agreement shall survive any such termination. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms & Conditions to which you are bound by. 
 
If you are dissatisfied with the site, any content on the site or with these Terms & Conditions, you should discontinue using this site. These terms of use represent the entire agreement between you and Alexander James Solicitors and supersede any prior statements or representations. 

COMPLAINTS PROCEDURE

We hope that you will never have reason to complain about our service to you or a bill of costs that we send to you. However, if you feel you need to bring something to our attention please do so by telephone , letter or email as soon as you can and we will try to resolve the matter fairly and quickly.

 

Complaints will be address to and will be resolved by Claire Lines. You should also look at the Client Care letter and Retainer document that were sent at the start of your case for the name the person to whom you should address your complaint.

 

We will acknowledge receipt of your complaint and then investigate your complaint.  We will then write to you with our finding and reply to your complaint, including his suggestions for resolving the matter.s, however, if the complaint is complicated further time may be needed.

 

If you are unsatisfied with the outcome,  then you can contact a body called the Legal Ombudsman within six months of the date of our final written response, which is a free of charge service and an independent body that handles complaints about legal services at:

The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333 or by email. The Legal Ombudsman also has a helpline if you need to speak to them. Calls are charged at a local rate and will be recorded.

 

The Solicitors Regulation Authority (SRA) can help you if you are unhappy about our behaviour and that it may be in breach of the SRA’s Code of Conduct. You can find information on the SRA website.

Tips on Drafting Contracts

Tips on Drafting Contracts

Formation of contract A contract is a written or oral agreement between two or more parties that is intended to be legally binding and...

Negotiation – A Brief Introduction

Negotiation – A Brief Introduction

What is Negotiation? Negotiation is a form of Alternative Dispute Resolution (ADR). It is when two or more people attempt to reach an agreement...