Legal Notice and Complaints Procedure
Name of company
Alexander James Solicitors
59 Cheetham Hill Road,
Solicitors Regulation Authority
SRA ID : 637901
We hope that you will never have reason to complain about our service to you or a bill of costs that we send to you. However, if you feel you need to bring something to our attention please do so by telephone , letter or email as soon as you can and we will try to resolve the matter fairly and quickly.
Complaints will be address to and will be resolved by Claire Lines. You should also look at the Client Care letter and Retainer document that were sent at the start of your case for the name the person to whom you should address your complaint.
We will acknowledge receipt of your complaint and then investigate your complaint. We will then write to you with our finding and reply to your complaint, including his suggestions for resolving the matter.s, however, if the complaint is complicated further time may be needed.
If you are unsatisfied with the outcome, then you can contact a body called the Legal Ombudsman within six months of the date of our final written response, which is a free of charge service and an independent body that handles complaints about legal services at:
The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333 or by email. The Legal Ombudsman also has a helpline if you need to speak to them. Calls are charged at a local rate and will be recorded.
The Solicitors Regulation Authority (SRA) can help you if you are unhappy about our behaviour and that it may be in breach of the SRA’s Code of Conduct. You can find information on the SRA website.
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